Overview

We strive to improve our products and our customer service every day. Please contact us prior to returning your product to see if we can help at:
info@utvcom.com
(208) 779-2891

Our return policy lasts 15 days. If 15 days have gone by since your purchase, contact us we strive to do what is fair. Items sold or marked down as “Reconditioned”, “Demo”, “Closeout” or “Clearance” cannot be returned or exchanged for a refund.

To be eligible for a full return, your item must be in unused new condition and in the same condition that you received it (This means clean, no mud, sand or dust from a riding). Do your best to return the product in the original packaging to prevent damage during return shipping. If original packaging is not available wrap the product in bubble wrap or other protective packaging for transportation.

To complete your return, please provide us with your original order receipt or at a minimum your billing information (here is a form to aid you in your return):

Name
Address
Phone number

Send your purchase back to:
TheCOM
Attn: Return
9903 Shooting Star Ct.
Nampa, Idaho 83687, United States

There are certain situation where only partial refunds are granted:

Items returned may be subject to a 15% restocking fee within the 15 day retun policy (done on a case by case basis usually charged if not returned in the original packaging)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Used items will be subject to a reconditioning fee of 20% and up to 70% depending on cleaning, damage or missing parts.
Any item that is returned more than 15 days after delivery will be subject to a 15% restocking fee and/or may be declined for a return.

Additional non-returnable items:

Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval, partial refund or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two weeks (note that credit card agencies have additional processing times in addition to our two-week credit policy).

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@utvcom.com.

Shipping returns

To return your product, you should mail your product to:

TheCOM
Attn: Return
9903 Shooting Star Ct.
Nampa, Idaho 83687, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund and Returns Policy

Overview

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